Whilst providing quotes either verbally or written, your UK statutory rights are upheld.

When contracting our services away from our business premises, you have a 14 day cooling off period, whereby you may cancel any contract as per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you agree and permit us to start work during this cooling off period you will be charged for any labour, materials and loss of earnings.

You must give written notice of cancellation that must be received by us, via recorded, signed for, delivery within the legal timescales.

You are not allowed to cancel your contract after the cooling off period unless the work is deemed to be substandard by an independent expert or you agree to pay a loss of earning compensation agreed with Apex Roofing Services.

Your statutory rights are not affected.